Política de privacidad

PRIVACY POLICY

Last updated: January 24, 2026

GLOWA Basics operates this store and website, including all information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). GLOWA Basics uses Shopify technology to provide the Services.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand this Privacy Policy and how your personal information is collected, used, and disclosed in accordance with it.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably be used to identify you.

Depending on how you interact with the Services, your location, and applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact details, including your name, billing address, shipping address, phone number, and email address.

  • Financial information, including credit or debit card numbers, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information, including your username, password, security questions, preferences, and settings.

  • Transaction information, including items you view, add to your cart, save to a wishlist, purchase, return, exchange, or cancel, as well as past transactions.

  • Communications with us, including information you provide when contacting customer support or submitting inquiries or complaints.

  • Device information, including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information, including how and when you access or use the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, when you create an account, visit or use the Services, place an order, communicate with us, or otherwise provide information.

  • Automatically through the Services, including information collected from your device, cookies, and similar technologies.

  • From service providers, when they collect or process personal information on our behalf.

  • From business partners or other third parties, where permitted by law.

How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

To operate the Services, fulfill contracts with you, process payments, manage orders, handle returns and exchanges, create and manage accounts, arrange shipping, remember preferences, allow reviews, and provide a personalized shopping experience, including product recommendations.

Marketing and Advertising

To send promotional, marketing, or advertising communications via email, text message, or postal mail, and to display advertisements on our Services or third-party websites, including ads based on your activity on the Services.

Security and Fraud Prevention

To authenticate accounts, process secure payments, detect and prevent fraud or illegal activity, protect public safety, and ensure the security of our Services. You are responsible for maintaining the confidentiality of your account credentials.

Communicating With You

To provide customer support, respond to inquiries, and maintain our business relationship with you.

Legal Purposes

To comply with applicable laws, respond to lawful requests from authorities, enforce our Terms or policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • With Shopify, service providers, and vendors that perform services on our behalf, such as payment processing, order fulfillment, shipping, IT services, analytics, customer support, and cloud storage.

  • With marketing and advertising partners to provide marketing services and display advertising, in accordance with their own privacy policies.

  • At your direction or with your consent, including when you authorize third-party integrations or social media features.

  • With affiliates, where applicable.

  • In connection with business transactions, such as a merger, acquisition, or insolvency.

  • To comply with legal obligations, enforce our Terms, or protect the rights, property, or safety of GLOWA Basics, our users, or others.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information to provide and improve the Services. Information submitted through the Services may be shared with Shopify and processed in countries other than your own.

Shopify may act as an independent data controller for certain processing activities. For more information, please review Shopify’s Consumer Privacy Policy at:
https://privacy.shopify.com/

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms not controlled by us. We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing any personal information.

Children’s Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from children as defined under applicable law. If you believe a minor has provided us with personal information, please contact us to request deletion.

Security and Retention of Information

No security measure is perfect, and we cannot guarantee absolute security. Personal information may be retained for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Request correction

  • Request data portability

  • Object to or restrict processing

  • Opt out of targeted advertising or data sharing

  • Withdraw consent where applicable

We may need to verify your identity before processing requests. We will respond within the timeframes required by law.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on lawful transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: glowabasics@gmail.com
Address: Carrer Querol 35, Sant Climent de Llobregat, 08849, Spain

For data protection purposes, GLOWA Basics is the data controller of your personal information.